Adding Passkeys to Salesforce Commerce Cloud

When it comes to Salesforce-based applications, securing user access without compromising on convenience is a top priority. Passkeys are an innovative passwordless authentication method that simplifies user sign-up and login while improving security.

Integrating passkeys to Salesforce Commerce Cloud (SFCC) apps protects users from password-related vulnerabilities, such as phishing attacks and credential theft, thanks to asymmetric encryption, the system behind passkeys.

Passkeys' seamless login experience increases user engagement and reduces drop-off rates, forming trust and improving user satisfaction. Implementing Salesforce passkeys not only aligns with modern security standards but also builds future-ready authentication methods that meet the growing demands for intuitive digital interaction and privacy.

DIY Implementation vs. Dedicated Salesforce Commerce Cloud Passkey Solution

When deciding to add passkeys to Salesforce Commerce Cloud applications, businesses face the choice between standalone DIY implementation or a dedicated solution provider like OwnID.

Implementing passkeys from scratch can be complex, requiring significant time and technical resources to ensure compatibility with existing Salesforce systems, as well as compliance with security and UX best practices.

With a leading service provider like OwnID, adding passkeys to a Salesforce app is a matter of days, instead of months. They offer an easy out-of-the-box, ready-to-use Salesforce-compatible solution with seamless integration, state-of-the-art security features, and ongoing support.

With this approach, companies take the burden off the internal development teams, accelerate deployment, and offer a high-quality user experience that can be maintained, without requiring them to manage the authentication processes and keep up with compliance.

Check out our DIY vs Elite Passkey Implementation guide to learn more.

How to Implement the OwnID Solution in Salesforce Commerce Cloud

Implementing OwnID’s passwordless login into Salesforce Commerce Cloud (SFCC) is a straightforward yet powerful way to enhance your site’s security and user experience.

Here’s an overview of the main steps involved:

1. Set Up an API Client in SFCC
   Begin by creating a new API Client within your SFCC environment. This client is crucial because it facilitates secure communication between SFCC and OwnID. To do this, log into the Salesforce Commerce Cloud Account Manager, add a new API Client, and configure the appropriate roles and authentication methods (e.g., private_key_jwt). This setup ensures your SFCC instance is securely connected to OwnID.
2. Create and Configure an OwnID Application
   In the OwnID Console, set up an application dedicated to your SFCC integration. This app will act as the bridge between OwnID’s passkey system and your Salesforce Commerce Cloud app. Configure settings such as your API credentials, site URL, and other OwnID-specific parameters. This step is essential for linking OwnID’s authentication service to your Salesforce site seamlessly.
3. Install the OwnID Cartridge on SFCC
   OwnID provides a cartridge specifically designed for SFCC integration. Installing this cartridge adds all necessary components to your SFCC instance, enabling easy interaction between OwnID and Salesforce. Once installed, go to Merchant Tools > Site Preferences in SFCC to customize the OwnID settings for your environment. This step makes it possible to display the OwnID widget on your login and registration pages, facilitating a passwordless experience.
4. Embed the OwnID SDK into Your Templates
   The final step is to include the OwnID SDK script within your site’s templates (e.g., in htmlHead.isml or a global template file). The SDK enables OwnID’s passkey-based login functionality across all relevant pages. By embedding this script, you ensure users can access the passwordless option for a smoother, more secure login experience.

With these steps, you’ll have OwnID integrated into your Salesforce Commerce Cloud application, allowing users to enjoy secure, password-free access. For detailed instructions and additional configuration options, visit the OwnID Salesforce Commerce Cloud documentation.

Get Expert Help with Your Salesforce Commerce Cloud Passkey Integration

Ready to bring passwordless authentication to your Salesforce Commerce Cloud application? The OwnID team is here to make your integration process smooth and hassle-free. Our experts can guide you through each step, from setup to optimization, ensuring a seamless experience for your users. For tailored support and to learn more about how OwnID’s passkeys solution can elevate your SFCC environment, contact our team here.

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